Assistance with exchanges and returns

ONLINE RETURNS – EUROPE

Fill in the form and within 24/48 working hours you will be contacted by e-mail to define all the details.

In case of a return, you can decide how to receive your refund. If you indicate VOUCHER CONTIGO, the amount corresponding to the value of the item(s) you purchased will be sent to you by e-mail and/or uploaded to your personal profile. You can spend THE VOUCHER on the website https://en.contigo.it whenever and however you want, with no expiry date and no limits.

If you indicate refund on the SAME PURCHASE PAYMENT METHOD, you will be refunded the amount of the product with the same payment method as at the time of purchase minus the return shipping costs.

Shipping costs 15 €: Shipping costs 15 €: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, Monaco, Czech Rep., Romania, Slovenia, Slovakia, Spain, Sweden

Shipping costs 25 €: UK and Switzerland

Any customs charges will be borne by the customer.

ONLY FOR ITALY

RETURN AND EXCHANGE IN STORE

It’s simple and FREE: just go to any Contigo store in Italy and show the email confirming your purchase.

CHANGE with any Contigo product or RETURN at no extra cost.
You will be reimbursed the full amount you spent via the payment method used to make the purchase.

RETURN AND EXCHANGE ONLINE

Fill in the form and within 24/48 working hours you will be contacted by e-mail to define all the details.

CHANGE the size and colour or replace the product you purchased with any item in our online shop, completely free of charge.

Or RETURN a product you do not like. The refund will be made via the same payment method used to make the purchase and 6 € will be deducted for shipping costs.

CHANGE AND RETURN FORM

    Select the reason for the return or exchange below:

    Do you want to change the product or request a refund?

    I want to change the purchased product with the following:

    Which address do you want to receive the product:

    ASSISTANCE

    Need information or assistance from the Contigo Team?
    Write to us detailing your request via our social networks, Instagram and Facebook, or by e-mail to contigo@contigo.it

    See point 13 for return/exchange policies.